Zaloni Support
Ensures Data Success

The Zaloni Support team provides knowledgeable and timely responses to your support requests.

Online Support
Knowledge Base
Phone Support
Zaloni’s team of support specialists offer decades of data expertise and customer dedication. We offer multiple package options tailored to your business needs.

How to
Contact Zaloni Support

Zaloni Technical Support is accessible online, by phone, and email.
The Zaloni secure Online Customer Support Portal provides 24-hour access articles, submit cases and track them, as well as product documentation.

Login to Customer Support
North America

Hours
Standard: Monday to Friday, 8 AM to 5 PM during your time zone Gold: Monday to Sunday, 8 AM to 17:00 during your time zone Platinum: Customers have access 24x7

Phone
+1-855-242-3667 Option #2
+ 1(919) 433-7805

Email
support@zaloni.com

Europe, Middle East,
Africa & Asia Pacific

Hours
Standard: Monday to Friday, 8 AM to 5 PM during your time zone Gold: Monday to Sunday, 8 AM to 17:00 during your time zone Platinum: Customers have access 24x7 UAE: Sunday to Thursday, 8 AM to 5 PM

Phone
+1-855-242-3667 Option #2
+91 700-207-1460 / +91 700-207-1459

Email
support@zaloni.com

Zaloni’s
Support Packages

Zaloni offers a variety of support packages designed to meet the support needs of every organization. Compare Standard, Gold and Platinum Support packages.

Download the Support Offerings Guide for additional details and add on services including managed services.

Supported Feature Entry Premier Club
Customer Support Portal
Customer Community
Chat Option (via Support Portal)
Access to Upgrades, Updates, and Patches
Support Contact Entitlement 3 7 10
Product upgrades and patch deployment
Business Hour Support*
Support coverage 5*9 7*9 7*24
Premier Support Engineer (PSE)
Authorized users for Support portal access 5 10 Unlimited
Reviews and Meetings with Support Manager Monthly Bi-Monthly Weekly
No. of seats for new Product feature training during the upgrade 5 10 Unlimited
Support Access Portal Portal Phone & Portal
Point of Contact *PSE
Pricing Include in standard product license 10% Premium 15% Premium
*Business hours for the geographic region of purchase. *Excludes Zaloni Holidays for Standard and Gold. *Premier Support Engineer (PSE).

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