Support Services Key to DataOps Success

Our robust support tiers offer an array of options customized to your business needs

Ensuring Your
Ongoing Success

zaloni Unparalleled Expertise
Unparalleled Expertise

Many decades of data technology experience enable our teams to solve any critical issue

zaloni Tailored Options
Tailored Options

Three levels of support with many options to meet your individual needs

Zaloni Dedicated Partner
Dedicated Partner

From phone availability to regular team reviews, our staff works tirelessly to support your requests

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Zaloni’s
Support Packages

Zaloni offers three support packages designed to meet the needs of every organization. Compare Silver, Gold, and Platinum packages.

Download the Support Offerings Guide for additional details and add on services including managed services.

Supported FeatureSilverGoldPlatinum
Customer Support Portal
Product upgrades & patches
Product usage metrics
Authorized users for Support Portal access31015
Reviews and meetings with Support managerMonthlyBi-monthlyWeekly
Support accessPhonePhone & PortalPhone & Portal
Support coverage hours19x524x724x7
Assistance with Zaloni product upgrades and patches
Premier Support Engineer (PSE)2
Managed Services (9x5 or 24x7)OptionalOptionalOptional
Professional consulting hours/moUp to 20Up to 30
1 Business hours for the local time zone that is associated with the license. Silver support excludes weekends and Zaloni holidays.
2 A Premier Support Engineer (PSE) will be a shared resource between up to three (3) clients.

Managed
and Other Services

In addition to our dedicated Support Packages, Zaloni offers deployment services, managed services, and professional consulting to deliver on your unique needs.

Zaloni managed services
Managed Services

Zaloni’s experienced teams offer two package tiers to proactively monitor, optimize and upgrade your data management ecosystem.
Learn more here

Zaloni Deployment Services
Deployment Services

Our technical consultants offer deployment optimization services to ensure your platform gets off to a high-performing start.

Zaloni Professional Services
Professional Services

Zaloni’s deep levels of expertise are found across our Professional Services organization. We offer four tiers of services designed to accomplish your custom data needs.
Learn more here

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