Many decades of data technology experience enable our teams to solve any critical issue
Three levels of support with many options to meet your individual needs
From phone availability to regular team reviews, our staff works tirelessly to support your requests
Zaloni® offers three support packages designed to meet the needs of every organization. Compare Silver, Gold, and Platinum packages.
Download the Support Offerings Guide for additional details and add on services including managed services.
|Customer Support Portal|
|Product upgrades & patches|
|Product usage metrics|
|Authorized users for Support Portal access||3||10||15|
|Reviews and meetings with Support manager||Monthly||Bi-monthly||Weekly|
|Support access||Phone||Phone & Portal||Phone & Portal|
|Support coverage hours1||9x5||24x7||24x7|
|Assistance with Zaloni® product upgrades and patches|
|Premier Support Engineer (PSE)2|
|Managed Services (9x5 or 24x7)||Optional||Optional||Optional|
|Professional consulting hours/mo||Up to 20||Up to 30|
In addition to our dedicated Support Packages, Zaloni® offers deployment services, managed services, and professional consulting to deliver on your unique needs.
Zaloni®’s experienced teams offer two package tiers to proactively monitor, optimize and upgrade your data management ecosystem.
Learn more here
Our technical consultants offer deployment optimization services to ensure your platform gets off to a high-performing start.
Zaloni®’s deep levels of expertise are found across our Professional Services organization. We offer four tiers of services designed to accomplish your custom data needs.
Learn more here